911 Supervisor Was Watching Netflix When Dispatchers Mishandled Call

A Florida woman called 911 after a bullet went through her windshield and narrowly missed her head, but the dispatchers mishandled her call and took 34 minutes to send officers to the scene. After calling 911 three separate times, Guadalupe Herrera had enough and decided to drive herself to the police station.

“It was a very hard situation,” Herrera told the South Florida Sun-Sentinel. “It was a drive-by shooting. My windshield was shattered. Nobody showed up — I had to drive myself to the agency.”

The mishandled call, which happened in June, sparked an investigation into why it took 34 minutes before dispatchers sent officers to the scene. Investigators learned that Herrera’s emergency call was logged as a “suspicious incident” instead of a shooting. They also found that Julie Vidaud, the shift supervisor, was in her office watching Netflix during the emergency call.

Vidaud admitted that she usually has Netflix on in the background while she works, but claimed she doesn’t actively watch movies while on the job. The Coral Springs Police Department said that following their investigation, Vidaud was disciplined for “failure to supervise,” while the two operators who mishandled the call are no longer with the department.

Police arrested a suspect in the shooting and he is currently awaiting trial on charges of attempted murder.

Subscribe To RADIO ROB For Just $6.95 A Month!

Once you subscribe, you can listen live, listen after the show, listen whenever you want!

Click HERE and fill out your information, and BOOM!

‘Naughty But Nice’ Rob Shuter breaks celebrity news every day on his website NaughtyGossip.com where he delivers exclusives on all the star’s we love in his naughty but nice signature style.

Previously, Rob was the Huffington Post’s only celebrity columnist and editor of OK! Magazine. You can also catch him on The Today Show, The Talk, Wendy Williams Show, CNN and Extra!

Rob has hosted is own Saturday night talk show on Mark Cuban’s channel and his own morning show, ‘The Gossip Table,’ on VH1!

You can also hear Rob’s dish on Z100’s ‘Elvis Duran’ and his own – Radio Rob – subscription based daily LIVE show from 3-4pm EST!

Breaking some of the biggest entertainment stories, including Jamie Lynn Spears’ pregnancy news, Britney’s first post-meltdown interview, Eva Longoria’s wedding, and baby exclusives for Jessica Alba, Tori Spelling and Mathew McConaughey’s tots.

Before Rob was one of the world’s most successful entertainment reporters, he was a publicist worked for Jennifer Lopez, Alicia Keys, P. Diddy, Jessica Simpson and Jon Bon Jovi!

Rob always knows where to find the best scoop, that is always a pinch and never a punch! After-all, Shuter loves celebrity dish as much as you! WINK