The Cambridges & Sussexes ‘don’t speak, no one is checking in’

Prince Harry and Meghan Markle’s emotionally wrenching ITV documentary Harry & Meghan: An African Journey, which was filmed during their royal tour in Africa, did little to quell rumors of tension within the royal family. In fact, when Harry acknowledged that he and Prince William are “certainly on different paths at the moment”—it became clear that the unity of the “Fab Four” (Harry, Meghan, William and Kate Middleton) was always more fairy tale than reality.

Those close to the couple say both Meghan, 38, and Harry, 35, struggle with ongoing feelings of isolation from the rest of the family, with Harry’s friend Tom Bradby—who interviewed the couple for the documentary—­describing them as “bruised and vulnerable.”

Following their candid revelations in the October special, in which Meghan bared her pain at being a new mom in the spotlight and Harry admitted his desperation to protect his family from constant tabloid scrutiny, a source says “eyes are open” about their emotional distress, but the relationship between the couple and the rest of the royal family has not grown any closer as a result.

“There hasn’t been this complete 180,” a source tells PEOPLE in this week’s cover story. “Nothing has changed. They don’t speak, no one is checking in, no one is texting.”

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