Naughty But Nice Premium Subscription FAQ

 

What Is Naughty But Nice?
New live show Naughty But Nice with Rob Shuter premieres on Monday, November 5, 2018, at 3 pm ET, Noon PT. The show is live weekdays from 3-4pm ET with exclusive gossip, celebrity guests and your phone calls. Listen at home, at work, or on the go with your smartphone. Anytime, anywhere.

How Do I Subscribe?
Subscribing is easy. Just visit NaughtyGossip.com and click the Subscribe button. Create an account and that’s it! You’ll have access to all the member-exclusive content on the site including the Naughty But Nice show.

What Is Included In My Subscription?
When you subscribe to Naughty But Nice, you get my brand new show, live weekdays from 3pm-4pm ET, plus access to exclusive content on NaughtyGossip.com available only to subscribers and no ads! It’s a great deal on a great deal of gossip at a great price.

Where Do I Listen?
Naughty But Nice will stream live on NaughtyGossip.com. You can stream the show live through your computer or the mobile browser on any smartphone. You can download the show on your computer through the Audio Archive. You can also add the show to the Podcasts app on your iPhone or the Podcast Addict app for Android if you want to download shows on your phone and listen to them anytime.

How Do I Add The Show To My iPhone?
Your iPhone already has the Podcasts app loaded on it. Just open the web browser on your iPhone and visit NaughtyGossip.com If you haven’t subscribed yet, you can do it right there on your phone. If you have already subscribed, just log into the site. Click on the menu button and then click on the Account link.

On your account page, scroll down and you will see a link that says Private URL for Podcast Apps. That is your personal access code to the Naughty But Nice show. To activate it, click on that link. Your iPhone will then automatically open the Podcasts app and ask you if you want to add Naughty But Nice to the Podcasts app. Click YES and you’re done! You only need to do this one and the show will automatically update in your Podcasts app on weekdays when there are new shows.

How Do I Add The Show To My Android Phone?
Download the free Podcast Addict app on your Android phone. Then open the web browser on your smartphone and visit NaughtyGossip.com If you haven’t subscribed yet, you can do it right there on your phone. If you have already subscribed, just log into the site. Click on the menu button and then click on the Account link.

On your account page, scroll down and you will see a link that says Private URL for Podcast Apps. That is your personal access code to the Naughty But Nice show. To activate it, click on that link. Your smartphone will then automatically open the Podcast Addict app and ask you if you want to add Naughty But Nice to the app. Click YES and you’re done! You only need to do this one and the show will automatically update in your Podcast Addict app on weekdays when there are new shows.

What If I Want To Add The Show To A Different Podcast App?
We can only provide technical support for you on the Podcasts app for iPhone and Podcast Addict for Android. However, if you are more technically savvy and want to add the show to a different app, there are some extra steps you can follow to do that.

Subscribe and log in to NaughtyGossip.com Go to the account page on NaughtyGossip.com and scroll down to the link that says Private URL for Podcast Apps. You will want to copy and paste that Private URL and enter it on your favorite podcast app where it says Add Podcast. When you do, you will want to modify the private url so that it starts https:// instead of podcasts://. This should allow your private URL to work in most podcast apps.

How Do I Listen To The Live Show On My Computer?
Go to NaughtyGossip.com and log in. Visit the Naughty But Nice show page. You will see a player there. Just click the player and you are live streaming the show. The show is live at 3pm ET but you can listen there anytime. The show plays on a continuous 24/7 loop. So anytime you want to hear the show, it is playing.

How Do I Listen To The Live Show On My Smart Phone?
If you have followed the steps for adding the show to your favorite podcast app and the show is already in there, open the app. If you haven’t added the show to a podcast app yet, follow the instructions for adding the show to your iPhone or Android device.

Open the podcast app and click on the Naughty But Nice logo. For Podcast Addict, you will see the Live Streaming Show link right at the top with the most recent show downloads below it. Just click that and you can stream the show live or click on one of the downloads to catch up on past shows.

For the Podcasts app on the iPhone, click on the Naughty But Nice logo and open the show in the app. You will see MY EPISODES with the most recent show downloads there. Scroll down to the bottom and you will see a link for AVAILABLE EPISODES. Click on that and at the top of the AVAILABLE EPISODES, you will see a link for the LIVE STREAMING SHOW. This is not a download and it never changes. It is a link to the always-on 24/7 streaming channel. When you click on it, you will hear the show live or replaying 24/7.

The Podcasts App on iPhone can be confusing because there are sections called EPISODES (when you first open the app), MY EPISODES (when you open a show in the app) and AVAILABLE EPISODES (where the live stream is). Just make sure you are looking at the right part of the app to find what you are looking for.

I Want To Hear The Show But Can’t Listen Live Every Day. How Do I Listen?
The live show ends at 4 pm ET, but it will continue to play on a loop in the live player. So even if you can’t hear it live, you can still hear it anytime. You can also download the show in the archive on your computer or through your smartphone when you add the show to your favorite podcast app. Downloads are available within 30 minutes of the end of the live show and will appear automatically in your smartphone app the next time your app refreshes usually within the hour.

How Can I Listen On My iPhone Without Using My Data?
Open the SETTINGS on your iPhone and then scroll down to click on PODCASTS. In the Podcasts Settings, you can set your iPhone to only download podcasts over WIFI. You can also adjust the settings for how frequently the phone looks for new downloads as well, which can save on battery usage as well. Keep in mind that if you set the phone to not look for new episodes frequently, the new episodes may take longer to appear in your app for download.

When I Download The Show On My iPhone I See A Black Screen With A Lined Out Audio Icon. Help!
Apple only allows downloads to play on your iPhone through iTunes and the Podcasts app. You can click on the live player and stream the live show through your mobile browser. But if you are seeing a black screen with an audio icon with a line through it, that means you have tried to download the show through your mobile browser, which Apple doesn’t allow.

To listen to a download of the show on your iPhone, you will need to add the show to the Podcasts app on your iPhone. Just follow the instructions to add the show to the Podcasts app if you haven’t done so already.

I Clicked On An Episode In My iPhone Podcasts App And Got An Error. Help!
Sometimes a show doesn’t download properly or completely. Usually, this is caused by a weak data or WIFI connection during the download. But fixing it is easy. If you click on a download in EPISODES or MY EPISODES and you get an error, just delete that episode and scroll down to AVAILABLE EPISODES and click on that. Below the Live Streaming Show, you will see all the shows that are available to be downloaded on your phone. Just click on the episode you want and it will download it again on your phone.

The Most Recent Show Is Not Available For Download On My Podcast App. Help!
It does take up to 30 minutes to get the latest live show ready to be made available as a download. If it has been more than 30 minutes since the live show ended refresh the show in your podcast app, usually by opening the show in the app and drawing your finger down on the screen. Also, check to make sure you are still subscribed to the show. If you are not subscribed within the app, it will not download new episodes. If you haven’t listened to any downloads recently, the app will stop downloading shows automatically. You can always see whatever shows are available for download by clicking AVAILABLE EPISODES to see a list of recent shows. Just click on those show titles and it will download the shows for you.

Credit Card Issues: Failed Payments, New Expiration Date, or Replaced Card
All payments are processed by Stripe, our secure payment processor. We do not see your credit card number and we can’t manually add your credit card number to our system for your own security and protection. Please do not email us your credit card number as this is NOT a secure way to transmit your information and we will never ask you do that.

If your card fails but your card is still active and current, you don’t need to do anything. Stripe will automatically try your card three more times before your subscription is canceled. Stripe also works with your bank to automatically update your expiration date. If your card is compromised and you receive a new card from your bank, Stripe automatically updates your recurring subscription with your new card information. You don’t need to do anything.

If you want to change the card you use on your subscription, follow the links on your invoice you receive from the show or through your account page on NaughtyGossip.com.