Leslie Jones Slams Sephora for Bad Customer Service Hours Before Stores Host Inclusion Training

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Comedy and clapback queen Leslie Jones just called out the beauty giant, Sephora.

The Saturday Night Live actress blasted the makeup retailer on Twitter on Tuesday, writing, “I sent my makeup artist @LolasBeautyMark and my best friends wife to @Sephora 2103 Broadway store. she needed makeup and to learn how to apply. my makeup artist just called in tears of how bad they treated her and my friends wife!! The salesperson and manager. SO NO MORE SEPHORA”

Jones’s followers chimed in, sharing their own negative Sephora experiences. One Twitter user wrote, “Don’t even get me started! I had the rudest ever encounter with the New York staff!”

Sephora responded to Jones’s allegations in a statement to PEOPLE.

“As a company, we hold ourselves to a high, and public, set of standards around creating a welcoming space for each and every client. The information shared by Leslie Jones regarding Lola Okanlawon’s experience at Sephora is concerning, and the situation she describes does not reflect our values. We have reached out to Lola to gather more information. It is our priority to build an inclusive community and a place where all clients feel respected. Our journey has not been perfect and is by no means complete. We will continue to learn and work toward this goal.”


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